Shop

Numi FAQ

Once your order leaves our facilities, it is in the hands of the carrier service designated to your country. Please refer to the links below for help getting in touch with your carrier.<a href="https://www.canadapost-postescanada.ca/cpc/en/business/shipping/package-redirection.page"></a><a href="https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/mail-delivery/mail-with-tracking-number-not-delivered-what-can-i-do">Canada Post Lost Package Q&amp;A</a><a href="https://retail-pi.usps.com/retailpi/actions/index.action"></a><a href="https://www.usps.com/help/missing-mail.htm">USPS Find Missing Mail</a><a href="https://www.ups.com/ca/en/support/file-a-claim.page">UPS File a Claim</a><a href="https://www.postnl.nl/en/customer-service/problems-and-complaints/not-delivered/parcel-not-delivered/">PostNL Delivery FAQ</a>

Once your order leaves our facilities, it is in the hands of the carrier service designated to your country. Please refer to the links below for help getting in touch with your carrier. Canada Post Lost Package Q&A. USPS Find Missing Mail. UPS File a

My package says delivered, but I haven't received it

Shipping

How do I find my size?

How should an undershirt fit?

Sizing

Do your products contain PFAS?

Wash & Dry Instructions

How to handle wrinkles on silks

How to handle tough stains

Care Instructions

What is your Sustainable Silk™ made of?

What makes your Sustainable Silk™ stain-resistant?

Sustainable Silk™

How does the sweat-absorbing underarm pad work?

What are Essential Undershirts made of?

How is contemporary cotton different from normal cotton?

Can I wear my undershirt on its own?

What makes Numi undershirts sweat-proof?

What is a sweat-proof undershirt?

How do I wear an undershirt?

What is TENCEL™?

Essential Undershirts

Product & Fabric Info

How do I know if my order has been placed?

Where do I find my order number?

Where do I find my tracking number?

Why haven't I received a shipping confirmation email?

Can I cancel my order?

My order confirmation shows a different price than I saw in my cart and at checkout

Why can't I find your emails?

What is a Foreign Transaction Fee?

About My Order

How much is shipping?

How long does shipping take?

Can I edit my shipping address?

Which countries does Numi ship to?

Are returns free?

Can I return or exchange items I bought on sale?

How do I start a return or exchange?

Where can I drop off my return?

I think I have a defective item

Returns & Exchanges

About Sezzle

Methods of Payment

Payment Methods

How do I check my Numi Store Credit balance?

Can I return or exchange a gift card?

Can I use a discount code or reward points towards my gift card?

Gift Cards & Store Credit

Where can I use my discount code?

I tried to input two discount codes at the same time, why didn't they both work?

I am trying to get the undershirt bundle discount while also using a discount code, but it’s not working.

My package says delivered, but I haven't received itUpdated 3 years ago