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Numi FAQ

<p>Because we offer free returns, you can drop off your package at any Canada Post or USPS drop-off location or mailbox. We also offer 16 drop-off locations across Canada. Click <a href="https://www.returnbear.com/drop-off-locations">here</a> to find one near you.</p>

Because we offer free returns, you can drop off your package at any Canada Post or USPS drop-off location or mailbox. We also offer 16 drop-off locations across Canada. Click here to find one near you.

Where can I drop off my return?

Returns & Exchanges

How do I find my size?

How should an undershirt fit?

Sizing

Do your products contain PFAS?

Wash & Dry Instructions

How to handle wrinkles on silks

How to handle tough stains

Care Instructions

What is your Sustainable Silk™ made of?

What makes your Sustainable Silk™ stain-resistant?

Sustainable Silk™

How does the sweat-absorbing underarm pad work?

What are Essential Undershirts made of?

How is contemporary cotton different from normal cotton?

Can I wear my undershirt on its own?

What makes Numi undershirts sweat-proof?

What is a sweat-proof undershirt?

How do I wear an undershirt?

What is TENCEL™?

Essential Undershirts

Product & Fabric Info

How do I know if my order has been placed?

Where do I find my order number?

Where do I find my tracking number?

Why haven't I received a shipping confirmation email?

Can I cancel my order?

My order confirmation shows a different price than I saw in my cart and at checkout

Why can't I find your emails?

What is a Foreign Transaction Fee?

About My Order

How much is shipping?

How long does shipping take?

Can I edit my shipping address?

My package says delivered, but I haven't received it

Which countries does Numi ship to?

Shipping

Are returns free?

Can I return or exchange items I bought on sale?

How do I start a return or exchange?

I think I have a defective item

About Sezzle

Methods of Payment

Payment Methods

How do I check my Numi Store Credit balance?

Can I return or exchange a gift card?

Can I use a discount code or reward points towards my gift card?

Gift Cards & Store Credit

Where can I use my discount code?

I tried to input two discount codes at the same time, why didn't they both work?

I am trying to get the undershirt bundle discount while also using a discount code, but it’s not working.

How do I get my new customer discount?

Discount Codes

Do you offer price adjustments?

Price Adjustments

The item I want is out of stock, can I be notified when it’s back in stock?

Out of Stock & Waitlist

Where are your products made?

Manufacturing

How do I join?

How do I earn points?

How do I redeem points?

Do my points expire?

How do I reset my password?

Rewards Program

Our Sustainability Pledge

Sustainability

General Inquiries

Where can I drop off my return?Updated a year ago